Return and Refund Policy

This Return & Refund Policy explains how returns, replacements, and refunds are handled for all orders processed through our fulfillment network. Our priority is to ensure a clear, reliable, and customer-friendly experience while maintaining accuracy across all product listings.

1. Return Eligibility

We accept returns under the following circumstances:

  • The item arrives damaged, defective, or materially different from the product listing.
  • The wrong item, size, or color is delivered.
  • The product is missing components that were advertised as included.

For preference-based returns (such as change of mind), approval depends on product type, inventory thresholds, and fulfillment-center requirements.

2. Return Window

Customers may request a return within 30 days from the delivery date.
Requests submitted after this period may not qualify due to logistics and warehouse processing limitations.

3. Return Locations & Procedure

Because products are fulfilled from external warehouses, all return shipments must be sent to the designated fulfillment address provided by our support team at the time the return is approved.
Customers must:

  1. Submit a return request with order number and clear evidence of the issue.
  2. Wait for return authorization and shipping instructions before sending any item back.
  3. Ship the item in original condition and packaging unless it was received damaged.

Unauthorized return shipments will not be processed or refunded, as warehouse staff cannot identify unregistered parcels.

4. Return Shipping Cost

  • The customer covers the return shipping cost.
  • The cost varies by carrier and location, and the customer may choose any trackable shipping method.
  • Original shipping fees are non-refundable.

This structure maintains fairness while remaining fully compliant with platform policies.

5. Condition Requirements

To be eligible for a refund, returned items must be:

  • Unused and unworn (unless defective on arrival).
  • Free from odors, stains, or signs of use.
  • Returned with all packaging, tags, accessories, and inserts.
  • Products that show signs of wear or customer-induced damage cannot be refunded.

6. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

  • Intimate wear,
  • Personal care items,
  • Consumables,
  • Customized or made-to-order products.

7. Refund Process

After the returned item arrives at the designated facility and passes inspection, an approved refund will be issued to the original payment method within 10 business days from our fulfillment network.
Refund timelines vary depending on:

  • Warehouse handling times.
  • Carrier transit speeds.
  • Payment processor schedules.

8. Order Cancellations

Orders can be cancelled only if the request is submitted before the item is processed by the fulfillment warehouse. Once an order is packed or shipped, cancellation is no longer possible. For more info please visit here: Cancellation & Modification.

9. Damaged or Incorrect Orders

Customers must notify us within 72 hours of delivery if:

  • The item is damaged.
  • The item received is incorrect.
  • Parts or accessories are missing.

Clear photos or videos are required to validate the issue.
Once verified, we will arrange a replacement or provide a refund.

10. Undelivered or Lost Packages

If a package does not arrive within the expected delivery timeframe, we will coordinate with the carrier and the handling facility to investigate.
If confirmed lost or undelivered, we will issue a replacement or full refund.

11. Need Help?  

We’re here for you! If you have questions about your order, tracking, or shipping, contact us at:

Asuianap.shop operated by Vivid Attire LLC

Phone: +1 4074926367

Email: info@asuianap.shop

Business Address: 18107 Cadence Street, Orlando FL 32820, United States

Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM

Response Time: Within 24 hours
For return or order-related inquiries, please include your Order ID and Email