FAQs
Welcome to Asuianap FAQ page — here you’ll find quick answers to the most common questions about our products, shipping, returns, and more.
If you don’t see your question here, feel free to reach out to us anytime at info@asuianap.shop or call +1 (407) 492-6367.
🛍️ Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add your favorite items to your cart, and complete checkout using our secure payment system. You’ll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, Mastercard, Maestro, JCB, American Express, Discover,
Q: Can I modify or cancel my order?
A: Yes, you can request changes or cancellation within 12 hours of placing your order. After that, your order may already be in processing. Please contact info@asuianap.shop as soon as possible.
🚚 Shipping & Delivery
Q: Do you offer international shipping?
A: Currently, we ship within the United States only. We’re working on expanding to more countries soon.
Q: What are your shipping options?
A:
Standard Shipping: $4.99 (4–7 business days total)
Express Shipping: Free (7–15 business days total)
Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days (Monday–Friday). Orders placed after 2:00 PM CST are processed the next business day.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number and link to follow your shipment.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
Q: How do I return an item?
A: Email us at info@asuianap.shop with your order number and reason for return. Our team will provide you with return instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be issued to your original payment method within 7 business days.
Q: Are any items non-returnable?
A: Yes — intimate wear, undergarments, and final sale items cannot be returned for hygiene reasons.
👗 Product Information
Q: How do I find the right size?
A: Visit our Size Chart page to check detailed measurements for both men’s and women’s clothing.
Q: Are your clothes true to size?
A: Most of our styles fit true to size. If an item runs small or large, it will be mentioned in the product description.
Q: Do you restock sold-out items?
A: Some best-selling items are restocked. You can sign up for restock notifications directly on the product page.
💬 Customer Support
Q: How do I stay updated about new arrivals and offers?
A: Subscribe to our newsletter or follow us on social media to get updates about new collections and special promotions.
Q: How can I contact you?
Brand Name: Asuianap
Legal Business Name: Vivid Attire LLC
EIN: 99-4518777
Document number: L24000354734
Phone: +1 4074926367
Email: info@asuianap.shop
Address: 18107 Cadence Street, Orlando FL 32820, United States
Operated by: Vivid Attire LLC (Registered in the United States)
Business Type: Online Retail (Men’s & Women’s Clothing)
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: 9:00 AM – 2:00 PM (GMT -5)
Response Time: Within 24 hours
For return or order-related inquiries, please include your Order ID and Email Address for faster assistance.