FAQs

Last updated: November 2025

This page answers the most common customer questions and provides step‑by‑step instructions for orders, tracking, cancellations, returns, and support. The language is direct and factual to ensure clarity and compliance.

Shipping & Delivery

Q: Do you ship internationally?
A: No. We currently ship to addresses within the United States only.

Q: How much does shipping cost?
A: We offer free shipping on all U.S. orders.

Q: Where do you ship from?
A: Orders are dispatched from our primary fulfillment warehouse. We ship from the location that provides the fastest and most reliable delivery based on product availability and customer address.

Q: When will my order ship? (Step-by-step)

  1. Order placed → you receive an order confirmation email.
  2. Processing (1–3 business days) → order verification, packing, handoff to carrier.
  3. Shipping confirmation → you receive a tracking number by email.
  4. Delivery → typical U.S. timeframe: 7–15 business days from shipment.

Order Tracking

Q: How do I track my order?
A: After your order ships, we send a shipping confirmation email containing a tracking number and carrier link. Tracking can take 24–48 hours to activate.

Q: Tracking shows delivered but I don’t have the package. What do I do?

  1. Check with neighbors and your local post office.
  2. Verify the shipping address used on your order.
  3. If still missing, contact us with your Order ID and the tracking number so we can investigate with the carrier.

Returns & Refunds

Q: What is your return window?
A: Return requests must be initiated within 30 days of delivery.

Q: How do I start a return? (Step-by-step)

  1. Email info@asuianap.shop with: Order ID, Email or Phone used at checkout, short reason, and photos if the item is damaged.
  2. Wait for authorization and return instructions from our support team.
  3. Ship the item to the provided address (authorized returns only).
  4. After inspection at the designated facility, we process the refund if approved.

Q: Who pays return shipping?

  • If the return is due to our error (damaged/incorrect/defective), we cover return shipping and will issue a prepaid label where applicable.
  • For change-of-mind returns, the customer is responsible for return postage. Original shipping fees are non-refundable.

Q: How long until I receive my refund?
A: Refunds are issued to the original payment method within 10 business days after the returned item passes inspection. Banking and processor delays may apply.

Cancellations & Modifications

Q: Can I cancel or change my order?
A: Requests to cancel or modify orders must be submitted immediately. We can only accept cancellations or edits before the order enters the packing stage.

Step-by-step to request a cancellation/change:

  1. Email info@asuianap.shop with your Order ID and the requested change.
  2. If the order is still in processing, we will update or cancel it and confirm by email.
  3. Once the order is packed or shipped, cancellation is not possible; you may return the item after delivery.

Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and secure checkout gateways. All transactions are processed in USD.

Q: Is it safe to pay on your site?
A: Yes. All checkout pages use SSL encryption and trusted payment processors; we never store full card details.

Sizing & Fit

Q: Where can I find size charts?
A: Each product page includes a size chart. For additional guidance, check our Size Guide page or contact support with your measurements.

Q: How to measure for the best fit (step-by-step)

  1. Use a soft tape measure.
  2. For bust/chest: measure around the fullest part.
  3. For waist: measure at the natural waistline.
  4. For hips: measure around the widest part.
  5. Compare measurements to the product’s size chart and choose the closest fit.

Product Authenticity & Images

Q: Are product images accurate?
A: All product images shown on the site are of the actual items we sell. We do not use stock images to represent products.

Q: Do product colors vary?
A: Colors may vary slightly due to monitor settings and lighting. We aim to show true color through high-quality photography and clear descriptions.

Account & Orders

Q: I placed an order as a guest. How can I view it?
A: Use the order confirmation email to track your purchase. If you create an account using the same email, you may link or import your guest orders.

Q: How do I change my account email or password?
A: Go to Account Settings → Profile → update email or password. If you need assistance, contact support.

Wholesale, Partnerships & Media

Q: Do you accept wholesale or partnership inquiries?
A: Yes. Please send partnership or wholesale requests to info@asuianap.shop with your company details and the nature of your inquiry.

Additional Notes

  • Return address & fulfillment: Your return instructions will include the correct facility address; do not ship returns before authorization.

  • Policy consistency: Our store policies (Shipping, Returns, Payments, Cancellation) are available from every page footer to ensure transparency.

Contact & Support

Q: How can I reach customer support?
A: The fastest way is email: info@asuianap.shop. Include your Order ID, full name, and a brief description of the issue.

Support hours: Monday–Friday, 9:00 AM–5:00 PM (GMT -5). We aim to respond within 24 hours on business days.

Asuianap.shop operated by Vivid Attire LLC

Phone: +1 4074926367

Email: info@asuianap.shop

Business Address: 18107 Cadence Street, Orlando FL 32820, United States